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VRTrainers will deal promptly with any complaints received and aim for speedy resolution of any grievances.
The VRTrainer agrees that:
complaints by delegates should be made in the first instance to the Approved Centre following the training provider’s complaints procedure.
if, having completed the procedure, the delegate has been unable to reach an agreement or settle a dispute further guidance may be sought.
if a client believes that their VRTrainer is not providing a satisfactory business service they can contact their local Citizens Advice Bureau for guidance.
if delegates are unhappy with their VRTrainer’s professional service, the delegate can contact the VRT Registrar by emailing email@example.com.
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