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VRTrainers will deal promptly with any complaints received and aim for speedy resolution of any grievances.


The VRTrainer agrees that:


  • complaints by delegates should be made in the first instance to the Approved Centre following the training provider’s complaints procedure.


  • if, having completed the procedure, the delegate has been unable to reach an agreement or settle a dispute further guidance may be sought.

    • if a client believes that their VRTrainer is not providing a satisfactory business service they can contact their local Citizens Advice Bureau for guidance.

    • if delegates are unhappy with their VRTrainer’s professional service, the delegate can contact the VRT Registrar by emailing

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